Global-e cookies policy

Last updated: January 2023

Global-e (“Global-e”,“we”, “our” or “us”) wants to ensure that your use of our fulfillment services, as further detailed below (“Services”) is smooth and reliable, to you as possible. To help us do this, we use cookies and similar technologies, such as tags/beacons and JavaScripts (“cookies”), to make our Service relevant to your interests and needs.

References to Global-e (or “we”, “our” or “us”) will refer to the Global-e group including the entities, subsidiaries and affiliated companies listed <<here>>, and will also include the site operating as “Borderfree.com" and the services offered thereunder (which if offered, will form part of the Service).

What are cookies?

Cookies ares mall text files, or similar technologies, as for example, HTML5 local storage, Local Shared Objects and fingerprinting techniques, that store information or provide access to information already stored on your device, including your computer, smart phone or tablet. For the purpose of this Policy, “cookies” include any technology that Global-e use for storing information about your browsing on the website, or for accessing information already stored.

Cookies contain basic information to recognize your computer or mobile device. This is essential for providing the required services, and it allows to improve your browsing and shopping experience in certain cases. After certain amount of time, the Cookies expire. Typically, Cookies are either removed from your computer once you close your browser session (“Session Cookies”) or they expire after specific amount of time (“Persistent Cookies”)

What type of cookies Global-e is using?

We use both Session Cookies and Persistent Cookies for keep track of your preferences and improve our service to you. Some cookies are strictly essential for the operation of our Service while other cookies help us improve the level of services provided to you.

Global-e use First-Party and Third-Party Cookies:

First-party cookies are set directly by the website that the user is visiting. For the purpose of this policy, these are cookies that are set directly by our Service.

Third-party cookies are set by a domain other than the one visited by the user. For the purpose of this policy, these are cookies that are set on the Global-e checkout page for providing and supporting our Services, as those required to secure your checkout.

We have created a detailed list, which is attached below. It is available here. The table will provide you with a clear and comprehensive image of the tracking technologies that we use.

When a cookie contains personal information, for processing your order of products, then our Privacy Policy applies as well.

What happens when I disable Cookies?

Cookies will not be stored on your device without your consent. You can delete previously set cookies manually or configure the browser settings to disable or delete cookies, as further explained below.

When switching-off cookies, depending on the cookies disabled, your browsing experience may change. The website and our Services may not operate properly, depending on the category of the cookie disabled (Essential/functional or not) as described below.  If you choose to delete Global-e cookies, your access to some functionality and areas of our Service may be degraded or restricted.

The categories of the cookies we use?

Essential cookies

Essential cookies are necessary and essential for the basic operations  of our Service, as for example, your ability to complete your purchase with  your chosen items. Without these cookies, you may not be able to use our  Service and to complete your purchase from the webstore.

Functional Cookies

Functional cookies allow us to provide smooth and easy experience.  For example, saving you the trouble of  having to change the language display every time you enter our Service by  saving your preferred currency.

Without these cookies, our Service would not work properly, and you  would skip important features of it.

Analytics cookies

Analytic cookies are used to help us understand how visitors reached our  Service, how they experience it, and for how long.

Analytic cookies provide us with anonymous information that enable to carry  statistical analysis of the service. They help us understand which parts of  our Service interest visitors and if they experience any errors. We use these  cookies to test different designs and features for our sites. In the table we provided below, you will find more information on how we use these cookies.  

We also use Google Analytics.  We have set our Google Analytics to protect your privacy to the maximum extent. We have concluded a data processing agreement with Google to protect your data. We have also made sure that the last octet of your IP-address is invisible and have turned off the setting which allows sharing data with Google.

Please review Google Privacy Policy available here.

If you wish to optout from Google Analytic, please follow this link

Advertising, marketing and social media cookies

We only place advertising, marketing and social media cookies if you have given us your permission to do this by using our services and accepting the cookies of the Store Owner.

Advertisement and marketing cookies collect information about your  browsing habits for displaying content and advertising relevant to your  interests. These cookies are also used to help us measure the effectiveness of advertising campaigns by tracking number of clicks.

Most of the cookies under this category are placed by third party  advertising networks as social media platforms. They remember the websites  you visit and use this information to give you access to interesting content  on our Service, and to show you more personalized adverts when you visit other websites. These cookies also help improve your browsing experience, for example by helping to prevent the same advertisement from continuously  reappearing to you.

Advertisement cookies are not control or stored on Global-e domain.  Social media platforms such as Facebook, can use cookies to carry out their  own analysis and statistics, depending on your user account settings. If you  would like to know more how these social media platforms use data, please  refer to the privacy notices of these platforms.

Obtaining your consent for using tracking technologies

We need your consent to use all cookies which are not essential or functional. If you do not agree to accept our cookies or other tracking technologies, we will make commercially reasonable efforts to provide you with the same level of services and experience without using such cookies.

 Withdrawing your consent

You can withdraw your consent to advertising, marketing and social media cookies by contacting: dataprotection@global-e.com.

Managing your cookie settings and deleting cookies

We only place cookies, including non-essential cookies if you have given your consent. If you have given us your consent but would like the cookies placed to be removed, you can do this from the settings of your browser:

For Microsoft Edge: Choose Settings – then, under “Site Permissions” select “Cookies and site Data” for set specific controls.  

For Google Chrome: Choose Settings – then under “Privacy and Security” click on “Content settings” –Click “Cookies”.

For Safari”: Choose “Preferences”- then under “Privacy” click on “Remove all Website Data”.

For Mozilla Firefox: Choose “Tools” on the menu and click on “ Options”- then select “Privacy” and choose “Cookie”.

In addition, you can turn off certain third party advertising cookies by visiting the following links: Network Advertising Initiative, the Digital Advertising Alliance Consumer Choice and Your Online Choices pages.

Some web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is an HTTP header field indicating your preference for tracking your activities on our services or through cross-site user tracking. Global-e Services do not respond to DNT signals.

Questions, comments or in need of help?

If you have any questions or if we can help you with something, we would be happy to assist. Contact us at: dataprotection@Global-e.com.

Changes to this Policy

We update this policy, where needed. Every time we change this policy, we either send you an email about it or post a notice on our Service. We will post a notice on our Service if our policy update includes substantial changes and obtain your consent once again, where required under applicable laws.

Cookies tables

The list below includes all the cookies that are used by Global-e for providing the Services.

For your convenience, the list is divided according to the Cookies Categories and hosting party (First or Third Party). Please note that this is an extended list, and not all cookies are used for all websites and services. For identifying the specific cookies relevant to you, please visit your browser setting page.

First Party Essential and Functional Cookies

These cookies are strictly essential as they provide us with access to information that is the basic of our Service. The cookies also enable your movement around our Service. This category of cookies cannot be disabled.

Name Category Purpose Session Time
GlobalE_Data Essential This cookie holds the browsing information of the user 72 hours
GE_ESSENTIALS_ONLY Essential This cookiee disable allow user to disable non-essential cookies 1 year
GlobalE_Gem_Data Essential This cookie stores the store identification and the user cart identifications for processing the order with the items 10 days
GlobalE_Full_Redirect Essential This cookie allows fluent browsing flow including to skip the sign-in page before checkout End of browsing Session
GlobalECartID Essential This cookie is required for capturing the user cart (specific order) by unique identifier and validate it with the webstore. Session expires when the webstore cart expiree
GlobalE_Welcome_Data Essential This cookie display the Welcome Popup. The Welcome Popup enable the user to change currency and shipping destination 72 hours
GlobalE_ShowStoreBanner Functional This cookie controls the fluent display of the price conversion according to the user chosen currency 1 year by defaultt.  Can be configurable
IsOperated GE_ISOPERATED Functional This cookie determines whether the shipping destination is operated by Global-e as the Merchant of Record End of browsing Session
GE_Show_Switcher cookie Functional This cookie is set by the Magento extension. It is required for fluent browsing in non-blocking mode 3 days
GlobalE_Locale Functional This cookie allows fluent browsing flow by correcting the local information received from the webstore to the one identified by Global-e. End of browsing Session
GlobalE_SupportThirdPartcookies Essential This cookie supports Third-Party cookies. End of browsing Session
GlobalE_CT_Data Functional This cookie holds a unique client identifier for a customer (per browser), which helps Global-e to provide information about the client behaviour on a Global-e enabled website. 2 years
GE_Replacement Functional This cookie keeps information on the users’ country and currency 30 min
First Party Analytic Cookies
Name Category Purpose Session Time
GlobalE_AB_Data Analytic This cookie, if configurated, enable different types of testing in the checkout 10 years
GlobalE_Ref Analytic This cookie keeps information on the referrer of the user 30 min
GlobalE_sess_ID Analytic This cookie tracks the session ID 2 years
Third Party Essential Cookies
Name Category Purpose Session Time
_cflb Essential This cookies is Third Party cookie by Cloudflare. It is required for secured browsing flow while detecting  malicious visitors, including bots and the use of CAPTCHA The session can run up to 24 hours
_cf_bm Essential This cookies is Third Party cookie by Cloudflare. It is required for secured browsing flow while detecting  malicious visitors, including bots and the use of CAPTCHA Expires after 30 min
cb_ob_info Essential This cookies is Third Party cookie by Cloudflare required for “Always Online” feature. Expires after 30 seconds
cf_use_ob Essential This cookies is Third Party cookie by Cloudflare required for “Always Online” feature. Expires after 30 seconds
__cfruid Essential This cookies is Third Party cookie by Cloudflare required to support “Rate Limiting” for managing the website traffic 8 months
_cfuvid Essential This cookies is Third Party cookie by Cloudflare required to support “Rate Limiting Rules” for managing the website traffic when multiple unique visitors share the same IP
ForterToken Essential This cookies is Third Party cookie by Forter, It is required for fraud detection. This cookie identifies the browser between browsing session. Expires after 5 years
Ftr_ncd Essential This cookies is Third Party cookie by Forter.  a flag used to make sure data is not sent more than once per predefined timeframe. Expires after 5 years
portal.allyable.com Functional This cookie is Third Party cookie by Allyable. It enables accessibility of browsing. The cookie saves the users widget's choices. By default, it's not used. The user needs to actively select this option via te widget, otherwise it's saved in the browser cache. When browser cache expires
Third Party Non-Essential Cookies
Name Category Purpose Session Time
_ga Analytic This is Third-Party cookie by Google Analytics used to identify the unique user 2 years
_gcl_au Advertising This is Third-Party cookie set by Google Ads. It used for measuring campaign performance. 3 months
_gid Analytic This is Third-Party cookie set by Google Analytics. It is used for tracking user behavior. 24 hours
_cid Analytic This is Third-Party cookie set by Google Analytics. It is used for saving the customer ID in the analytics
_fbp Advertising This is Third-Party cookie set by Facebook. It is used for marketing
_VWO Analytic This is Third-Party “cookie Jar” set by VMO. This cookie is a jar of all the cookies. It is currently created only for the Safari browser. In the future, it would replace all the cookies. It expires in 2096 years.The actual expiry of a cookie doesn’t matter as it stores the expiry of cookies set in it and keeps on expiring them. It expires in 2096 years
_vwo_uuid_v2 Analytic This is Third-Party cookie by set  VMO. This cookie calculates unique traffic on a website 366 days
_vwo_ssm Analytic This is Third-Party cookie set by VMO. This cookie is used for testing and is created only on sites that use the HTTP protocol. This is used to check if VWO can create cookies on them, post which this cookie is deleted 10 years
_hp2_id.APP_ID Analytics This is Third-Party User Cookie is set by Heap. It stores user_id, identity, other ids 13 months
_hp2_ses_props.APP_ID Analytics This is Third-Party Cookie is set by Heap. It is the session properties cookie, it stores timestamp and cookie domain/path 30 minutes
_hp2_props.APP_ID Analytics This is Third-Party Cookie is set by Heap. It is Event properties cookie, It stores properties set by addEventProperties API 13 months
_hp2_hld. Analytics This is Third-Party Cookie is set by Heap. It is used to determine which domain a cookie can be set on (since public suffix domains block setting cookies on the top level) Should not persist
userty.core.p.app_id_hash Analytics This is Third-Party Cookie is set by Heap. It ccontains replay user properties (user id, user identity, and some user metadata) 2 years
userty.core.s.app_id_hash Analytics This is Third-Party Cookie is set by Heap. It contains replay session properties (replay session id, session timestamp and some session metadata) Current session
fs_uid Analytics This is First-Party Cookie set by Full Story, and hosted on Global-e domain. It is used for tracking users across sessions and pages. After 1 year
fs_cid Analytics This is Third-Party Cookie set by Full Story. It stores the consent state for this device After 1 year
fs_session Analytics This is Third-Party Cookie set by Full Story. This is the session cookie for the FullStory Web Application (app.fullstory.com). It maintains an authenticated user's session. 30 days
fs_trusted_device Analytics This is Third-Party Cookie set by Full Story. Once verification succeeds, this cookie is set so that the user will not have to verify a device on every login attempt 60 days
fs_last_activity Analytics This is Third-Party Cookie set by Full Story. It records the timestamp of the last action the user took within the web application. It is used to assist with session timeouts. When the session/browser closes
_fs_tab_id Analytics This is Third-Party Cookie set by Full Story. It support multi-tab playback, provides a unique ID to each tab. When the tab is closed
raygun4js-sid Functional This is Third-Party Cookie set by Raygun. It Tracks performance and errors for a session id When the tab is closed
raygun4js-userid Functional This is Third-Party Cookie set by Raygun. It Tracks performance and errors for an anonymous user id When the tab is closed by user